Your UAEHost client area signs you in with your email address and password. Two-step sign-in (a code from an app on your phone) is not offered for client accounts. These are the things that keep your account safe.
Choose a new password
- Sign in to your client area and open Profile.
- Under Password, click Email me a password reset link.
- Open the email and choose a new password. The link works for 1 hour.
Can't sign in? Click Forgot password? on the sign-in page instead.
See who signed in
Open Activity in the client area menu. It lists sign-ins, security events and changes on your account, and counts new devices and new places. If a sign-in was not you, choose a new password right away.
Too many wrong passwords
After 5 wrong passwords in a row, signing in is paused for 15 minutes and we email you. If it keeps happening, the pause gets longer.
For the UAEHost team
People who work in the UAEHost admin can turn on two-step sign-in under Your profile in the admin. They scan a code with an authenticator app on their phone and get 10 recovery codes to keep; each recovery code works once if the phone is lost. The owner of UAEHost can require it for everyone on the team.